Arcadia Healthcare Solutions

  • Production Support Engineer

    Location
    US-PA-Pittsburgh
  • Overview

    As one of our first support engineers, you will have the opportunity to shape the way that Arcadia supports its data extraction products.

    Regardless of your experience level – from a veteran with impeccable "bedside" manner, to someone early in their career and eager to be putting out fires, you will be a member of a team, not a lone wolf or "person with the pager".

    We expect much of your time will be spent addressing issues as customers file them and working on automation, metrics, and other features to make your own life and those of your teammates easier.

     

    Responsibilities

    You'll need to be comfortable

    • interfacing with customers who are contacting you with any level of percieved urgency
    • working in the full stack of the application, from on-premises binaries and JVM applications, to small web services, to large web applications.
    • working independently as well as pairing with experienced engineers to triage andaddress customer issues,
    • developing theories about issue causes, exploring those theories, and suggesting workarounds until the root issue can be addresses
    • being on-call regularly,
    • improving product documentation or writing it from scratch,
    • teaching senior and junior engineers things that they can do to facilitate support,
    • soaking up knowledge like a sponge,
    • documenting everything that you do a.k.a. showing your work,
    • failing frequently and learning things from your failures,
    • presenting your work for evaluation and demonstration,
    • developing a strong remote discipline if this is your first remote job,
    • contributing as an engineer to pick up slack

    Qualifications

    We expect familiarity with:

    • Object-oriented programming in at least one language
    • Reading lots of code for comprehension in languages with which you may not be immediately familiar.
    • Debugging web applications, REST web services
    • Deescalating situations and assuaging the fears of customers

    We'd love a candidate with familiarity with:

    • Debugging command-line, native Windows and Linux applications
    • Debugging web apps running on the Java Virtual Machine
    • Ruby, Scala, or Rust programming languages
    • Amazon Web Services
    • Docker, Apache Mesos, and other similar containerization systems
    • Apache NiFi ecosystem

    Things you could be interested in:

    • HashiCorp Terraform
    • Mesosphere
    • PagerDuty
    • Blameless retrospectives
    • Leading the support team as a manager or tech lead as demand grows

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