Arcadia Healthcare Solutions

  • Implementation Manager

  • Overview

    The Implementation Manager is responsible for management of implementation projects from initial sale through go-live. Oversees complex, multi-phase implementations, including kickoff, scoping of project, data creation, application build, system test, and go-live by providing matrix management and project oversight of the resources responsible for project tasks. Develops and maintains detailed project plans and other related project materials. Develops and maintains communications between internal and external clients, including status reports, issue logs, risk mitigations and managing expectations. Acts as primary point of escalation for project issues during the implementation phase of the project and coordinates handoff of client and project to downstream organizations. They are also responsible for internal communication of project status, issues and risks to project stakeholders and program leadership team. Additionally, this position will focus on the implementation process. This includes to overall project process. The senior project managers will look for areas of improvement within the process. He/she will then drive the changes through documentation, updating to the project plan and rigor of the project. The position also contributes as a subject matter expert to the strategic development of long-term project management strategies including the refinement and implementation of process and tools. This position requires national travel of up to 50%.


    • Runs complex projects/programs from design and development to production ensuring projects are on-time and on-budget
    • Conducts multi-phase implementations, including kickoff, project scoping, data collection, data creation, system test, go-live, and issue management throughout implementation period.
    • Develops and maintains project plans and other related project materials.
    • Develops and maintains communications between internal and external clients, including status reports, issue logs, and managing expectations.
    • Defines project requirements and plan project lifecycle deployment.
    • Defines resources and schedule for project/program implementation.
    • Customer Satisfaction focus on “Best in KLAS” scores
    • Create strategies for risk mitigation and contingency planning.
    • Plans and schedule project deliverables, goals, milestones. 
    • Efficiently identifies and solves project issues.
    • Demonstrates leadership to define requirements for project risk.
    • Strong organizational, presentation, and customer service skills
    • Provides main contact point for client during implementation process
    • Coordinates client, operations, technical, and vendor team activities
    • Plans and conducts regular project meetings.
    • Creates and maintains on-going project tracking and status reporting.
    • Ensures project team collaboration and early escalation if project is tracking behind.
    • Clearly communicate program/project status, issues, risks, plans, etc. to senior management
    • Performs other related duties as assigned or requested


    • Bachelor’s Degree (or equivalent) required
    • Minimum 8 years of project management or IT management
    • Minimum 5 years experience coordinating and supporting IT business processes
    • PMP (Project Management Professional) Certification or equivalent preferred
    • Strong sense of professionalism
    • Strong presentation skills
    • Excellent communication skills (written and verbal)
    • Excellent follow-up skills
    • Process focused 
    • Must have exceptional customer service skills
    • Team attitude (do what it takes to get the job done)
    • Ability to foster team atmosphere within each project team
    • Ability to manage time and be successful in remote environment
    • Requires strong problem resolution, interpersonal, presentation and organizational skills
    • Demonstrated knowledge of MS Office including MS Project, Word, Excel, and PowerPoint


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